Shipping policy

Shipping Policy

Effective date: August 19, 2026

Thank you for shopping with Trucking Ray Nonstop. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 2–7 business days, excluding weekends and holidays. Processing may take longer during holidays, sales, product launches, or periods of high order volume.

Some products are made to order and must be produced before they can be shipped.

You will receive an email confirming your purchase after your order is placed. A separate shipping confirmation with tracking information will be sent when your order ships.

Shipping Rates

Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout.

Shipping rates may be based on the destination, package weight, package size, selected delivery method, and fulfillment provider. Shipping charges are the customer’s responsibility unless a free-shipping promotion is clearly offered.

Estimated Delivery Times

Delivery times shown during checkout are estimates and are not guaranteed. Estimated delivery time begins after your order has been processed and shipped.

Delivery may be delayed by circumstances outside our control, including:

  • Carrier delays or service interruptions.
  • Severe weather or natural disasters.
  • Holidays or high shipping volumes.
  • Incorrect or incomplete delivery information.
  • Customs inspections or international processing.
  • Production delays affecting made-to-order products.

Trucking Ray Nonstop is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

Made-to-Order and Third-Party Fulfillment

Some products may be made to order or produced, packaged, and shipped by third-party fulfillment providers.

Items within the same order may be fulfilled from different locations. As a result, they may ship separately and arrive at different times. Separate tracking information may be provided for each shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address before placing an order. Please review your shipping information carefully during checkout.

If you discover an error, contact us immediately at email@truckingray.com. We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Trucking Ray Nonstop is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping or replacement costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Tracking Information

When tracking is available, it will be sent by email after your order ships. Tracking information may take up to 48 hours to update after the shipping carrier receives the package.

If your tracking information has not updated for several business days, contact the shipping carrier for the most current information. You may also contact us at email@truckingray.com for assistance.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location, including porches, mailrooms, parcel lockers, side doors, and other secure areas.
  3. Ask household members, neighbors, building staff, or property management whether they accepted the package.
  4. Allow one additional business day because some carriers mark packages as delivered shortly before arrival.
  5. Contact the shipping carrier to request delivery details or begin a missing-package investigation.

If the package is still missing, contact us at email@truckingray.com with your order number.

Trucking Ray Nonstop is not responsible for theft, loss, or damage that occurs after a shipping carrier confirms delivery to the address provided by the customer. We will make reasonable efforts to assist you with the carrier’s investigation.

Lost Packages

If you believe your package has been lost in transit, contact us at email@truckingray.com with your order number and tracking information.

A package may be considered lost when the carrier confirms that it cannot be located or when it has exceeded the carrier’s applicable investigation period. We may require your cooperation with a carrier investigation before providing a resolution.

Replacement requests are reviewed individually and are not guaranteed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within seven days of delivery at email@truckingray.com.

Please include:

  • Your full name.
  • Your order number.
  • A description of the problem.
  • Clear photographs of the product.
  • Photographs of the packaging and shipping label.

Please keep the product and all original packaging until our review is complete. If your claim is approved, we may provide a replacement or another appropriate resolution.

Returned-to-Sender Packages

Packages may be returned to the sender because of an incorrect or incomplete address, an unclaimed delivery, a refused shipment, or repeated unsuccessful delivery attempts.

If your package is returned to the sender, contact us at email@truckingray.com. Additional shipping charges may be required to resend the order. Original shipping charges are generally nonrefundable.

International Shipping

International shipping is available only to destinations displayed during checkout.

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless those charges are expressly included during checkout.

Customs processing may delay delivery. Trucking Ray Nonstop does not control or guarantee international customs-processing times.

Final-Sale Policy

All sales are final. We do not accept returns or exchanges or issue refunds for change-of-mind purchases, incorrect sizes, or customer ordering errors.

If an order arrives damaged, defective, or incorrect, contact us within seven days of delivery so we can review the issue. Nothing in this policy limits any rights provided under applicable law.

Contact Information

Questions regarding an order or shipment may be submitted using the following information:

Business name: Trucking Ray Nonstop
Email: email@truckingray.com
Mailing address: P.O. Box 240656, Saint Paul, Minnesota 55124

Please include your order number when contacting us about an existing order.

Do not send products or unauthorized returns to the mailing address above. Unauthorized returns will not be accepted.